Returns

Return Policy

FlashForge MIDDLE EAST stands behind the products we make. Items must be returned within 30 days of purchase in brand new condition. For 3D printers, must not have been operated, have marks, or show signs of use. FlashForge MIDDLE EAST does not cover ordinary damages caused by improper use or accidents. If an item has a manufacturing defect in its materials or workmanship, please contact our support technician, and we will resolve the issue in a timely manner.

All returned products are subject to a 20% restocking fee and the return shipping must be pre-paid.

To request for return of an order, please write to info@flashforge-me.com

Returning or Exchanging Items

Customers must provide proof of purchase (store receipt or shipping invoice) for all returns and exchanges. Please also provide us with the serial number of the machine when contacting us.

All returning items must be sent back with a return merchandise authorization number (RMA #). An RMA number will be assigned by our support technician. Items returned without an RMA number will not be processed.

The customer is responsible for any freight charges for returning any items back to us after a return authorization number is assigned and the return is approved by our company.

Filament Return Policy

FlashForge MIDDLE EAST does not accept returns on filaments that have been used or the package opened.

Parts & Accessories Return Policy

All of the FlashForge components are guaranteed to work on FlashForge 3D printers. For compatibility with other brands of 3D printers, FlashForge MIDDLE EAST highly recommends customers consult with the manufacturers of their 3D printers before making a purchase. Images of products are for illustration purposes only, and the actual product may differ.

Returns and Exchanges by Mail

All packages must be shipped with a carrier that can provide a valid tracking number and insurance. FlashForge MIDDLE EAST is not responsible for packages lost or damaged in transit. Packages must be shipped out within 5 days of issuance of the RMA number.

All returns must include the original factory box, original factory packaging (foam, plastic, wrappings, etc.) blank, unfilled warranty cards, all instruction booklets, and paperwork. Please do not deface original factory cartons or packaging in any manner. We will not accept a return if the packaging is not in its original condition.

If the returned merchandise does not meet the conditions of the requirement, it will be sent back to the customer at his or her expense.

Refunds

Refund Policy

If items are returned due to damaged logistics, wrong items, or low product quality, the Buyer must pay the return freight cost in advance and ship it back to us.

Once Flashforge ME receives the goods, a refund will be processed within 7 ~ 14 working days. The refund amount will be deposited to the Buyer's same account from which the product was purchased.